Support Center

Expert assistance for CrossWalk's advanced skill engine capabilities. Our dedicated support team provides comprehensive guidance on syllabus correlation, transcript analysis, and knowledge graph optimization.

Email Support

Primary Contact:ernest@sagax.ai

For optimal response time, please include:

Your CrossWalk account details
Clear description of your issue or question
Screenshots or error messages (if applicable)
Specific feature requiring assistance

Response Times

General Inquiries

Non-urgent questions and information requests

24h

Technical Issues

Feature problems and system errors

12h

Critical Issues

System outages and urgent problems

Self-Service Resources

Try these solutions before reaching out to our support team

Quick Troubleshooting

Clear Browser Cache

Refresh your browser and clear cached data

Check Connection

Verify your internet connection stability

Browser Compatibility

Use Chrome, Firefox, Safari, or Edge

Information Checklist

Account details (username/email)

Browser and OS information

Steps to reproduce the issue

Expected vs. actual results

Error codes or messages

Additional Resources

Comprehensive documentation and technical guides

Documentation

Access comprehensive guides and technical documentation for CrossWalk implementation and optimization.

Syllabus correlation workflows

OCR accuracy optimization

Knowledge graph relationships

Correlation result interpretation

Get in Touch

Still need help? Use the form below to contact our support team directly

We are dedicated to helping you implement innovative AI solutions. Let's work together to make your vision a reality.